Shipping Policy

 

 

Natural Hair Essence offers free delivery on all orders above €60,00. For orders up to €60.00, the shipping cost is €5,70. We deliver your order to the address you have specified. Once the product has been dispatched, we can no longer change the delivery address. We work with bpost as our fulfilment partner for national delivery. They handle the distribution of our products. If we fail to deliver within 30 days after order confirmation, you may (a) request an immediate refund of the purchase price of your order or (b) request a product replacement.

Once your order has been dispatched, we provide you with a track & trace code, which you can use to trace your package. Please note that the postman will try to deliver at your specified address once. If door delivery fails, the postman will bring your package to the nearest parcel shop. Here, you need to collect it within x working days specified by the transport partner. If you fail to collect it within that time period, the product will be sent back to us and you will have to pay the additional shipping cost of €5,70 to receive your product.

 

 

If you have any queries please do not hesitate to contact us on: hello@naturalhairessence.com